ORDERING, SHIPPING, & RETURNS INFO
Online Ordering and Card Processing:
We use Stripe secure payment processing and offer PayPal payment processing as well. We accept Visa, Mastercard, Discover, American Express, and PayPal for all online orders made through our secure checkout. This is the fastest and most secure way to place your Majestic Solutions order. For maximum security, we keep your financial details private and transactions secure from fraud 24/7. Your credit card number is never stored on our servers, and it is not visible to us.
We Do Not Take Phone Orders:
Sorry, we do not accept orders by phone. If you have a requirement that is not handled by our website, such as checking on or canceling back ordered items, please contact us to make special arrangements.
Shipping Info:
We ship via UPS Ground only. We do not ship to Alaska or Hawaii. Your packages are UPS trackable and insured. For all orders, a UPS Ground Shipping charge will be added based on the weight and size of the item(s) and the distance to your destination. We ship all orders out of Raleigh, North Carolina.
Out of Stock Products:
Although we update our online stock quantities daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order online does not guarantee that the items you ordered will be available. If any of your order items is out of stock, we will hold your order and contact you for instructions on how you would like to proceed.
If an item in your cart is out of stock, you will be notified that the item is on backorder after your checkout process. We ship backordered items as soon as possible; if you are concerned about how long it will take for a backordered item to become available, please contact us.
You have 3 options for how to handle credits, refunds and shipment of your backorders:
- We can issue you a credit or refund for the backordered item.
2. One shipment: Your order will be held until all items are available.
3. Two shipments: All available items will ship now; all backordered items will ship later.
Return and Cancellation Policy:
In Store: For unused returned products, we offer in-store credit only for in-store purchases.
Online: Customer satisfaction is a top priority for us, and we will try our best to ensure that you have a fun, positive experience with our products. However, because of the nature of our products, we cannot accept returns of partially assembled, unpackaged items or opened containers. We will accept returns of new, un-opened items in their original packaging within 30 days of the order date, but you will have to pay for the return shipping and a $3 restocking fee. The initial shipping charge is not refundable. If you do decide to make a return, please contact us to obtain a return merchandise authorization (RMA) code. If you are having trouble with your item, please call us. In most cases we can help you to resolve your issue over the phone.
You can cancel an order. However, once the credit card company has processed your payment, there will be a 3.5% credit card processing fee to cancel an order if we receive your request after your payment has been processed. Please contact us as soon as possible if you would like to cancel or change your order.
Refunds take up to 10 days for your charge to be placed back on your credit card.