ORDERING, SHIPPING, & RETURNS INFO
We use PayPal secure payment processing but you do not need to have a PayPal account to purchase our products. You can use your major credit or debit card. We accept Visa, Mastercard, Discover, American Express, and PayPal for all online orders made through our secure checkout. This is the fastest and most secure way to place your Majestic Solutions order. For maximum security, we keep your financial details private and transactions secure from fraud 24/7. Your credit card number is never stored on our servers, and it is not visible to us. Additionally, PayPal helps keep your transactions secure by not sharing your financial information with sellers.
We Do Not Take Phone Orders:
Sorry, we do not accept orders by phone. If you have a requirement that is not handled by our web site, such as checking on or canceling backordered items, please contact us to make special arrangements.
We ship only to the 48 Contiguous U.S. States. We ship via UPS Ground on all orders to the 48 Contiguous U.S. States. For all orders of $100.00 and over, we offer Free Shipping. Your packages are UPS trackable and insured. For all orders under $100, a UPS Ground Shipping charge will be added based on the weight of the item(s) and distance to your destination. We ship all orders out of Raleigh, North Carolina.
Out of Stock Products:
Although we update our online stock quantities daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order online does not guarantee that the items you ordered will be available. If any of your order items is out of stock, we will hold your order and contact you for instructions on how you would like to proceed.
If an item in your cart is out of stock, you will be notified that the item is on backorder after your checkout process. We ship backordered items as soon as possible; if you are concerned about how long it will take for a backordered item to become available, please contact us.
You have 3 options for how to handle credits, refunds and shipment of your backorders:
- We can issue you a credit or refund for the backordered item.
2. One shipment: Your order will be held until all items are available.
3. Two shipments: All available items will ship now; all backordered items will ship later.
Return and Cancellation Policy:
Customer satisfaction is a top priority for us, and we will try our best to ensure that you have a fun, positive experience with our products. However, because of the nature of our products, we cannot accept returns of partially assembled, unpackaged items or opened containers. We will accept returns of new, un-opened items in their original packaging within 30 days of the order date, but you will have to pay for the return shipping and a $3 restocking fee. The initial shipping charge is not refundable. If you do decide to make a return, please contact us to obtain a return merchandise authorization (RMA) code. If you are having trouble with your item, please call us. In most cases we can help you to resolve your issue over the phone.
You can cancel an order free of charge if we receive your cancellation request before your order is processed. However, once the credit card company has processed your payment, they charge us a fee, so there is a 3.5% credit card processing fee to cancel an order if we receive your request after your payment has been processed. Please contact us as soon as possible if you would like to cancel or change your order.
What Information Do We Collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What Do We Use Your Information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience –
Your information helps us to better respond to your individual needs.
- To improve our website –
(We continually strive to improve our website offerings based on the information and feedback we receive from you.)
- To improve customer service –
Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions –
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails –
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our PayPal Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will NOT be stored on our servers.
Do we use HTTP Cookies?
An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed to be a mechanism for websites to remember stateful information (such as items added in the shopping cart) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past). They can also be used to remember pieces of information that the user previously entered into form fields, such as names, addresses, passwords, and credit-card numbers.
Do we Disclose any Information to Outside Parties?
No, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance –
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent –
This policy was last modified on June 29, 2020.
Contacting Us –
3907 New Bern Avenue
Raleigh, North Carolina 27610